PO Box 70, 230 N. McIntosh St.
Elberton, GA. 30635

Office Phone: 706-213-3278
High Speed Internet

Technical Support

Digital Phone

Technical Support


Frequently Asked Questions

We’ve rounded up some of the questions we hear the most about ElbertonNET digital phone service. Hopefully, you’ll see a few answers here that are on your list. If you don’t see it here, please call us at 706-213-FAST and we’ll be happy to help you.


Why choose ElbertonNET?

A: Besides being an innovative leader, ElbertonNET is a part of your community. We have local employees to answer your questions and assist you with technical support (ElbertonNET does not outsource our customer service to companies outside of the U.S.). We also stand behind our service and will provide service calls to maintain/repair our equipment at no additional charge. We are proud to be a part of the community and are committed to giving exceptional service to those who live here.


What are the benefits of having
ElbertonNET digital phone service?

A: ElbertonNET digital telephone service is a reliable and cost-effective choice for residences that need a land line, and for many small business phone systems. Digital phone uses a broadband Internet connection to give you crystal-clear quality voice service. With dedicated 24/7/365 customer service and tech support, you can depend on ElbertonNET to deliver your calls around the clock. Our local service sets us apart from other carriers.


How does digital phone service work?

A: Digital phone uses voice-over-Internet Protocol, or VoIP technology. Communication takes place over the Internet using our state-of-art, secure network.


Can I keep my current phone number?

A: You can keep your existing phone number and equipment you already use.


Can my business have a toll-free number?

A: Yes, toll-free numbers are available.


What type of equipment do I need?

A: Since digital phone service is offered through broadband Internet, you will need:

  • Modem: Provided by ElbertonNET
  • Computer Operating System: Microsoft Windows XP or higher, or Apple OSX
  • Hardware: Ethernet card
  • Your own phone and jacks


How do I access the special features in my digital phone service?

A: Learn about basic and special features of your digital phone service in the user manual here.


My digital phone service isn’t working. What do I do?

A: If a problem arises with your digital phone service, first make sure there are no phones off the hook. Then unplug the power from your modem for 30 seconds and plug it back in. If the problem still exists, please call the Technical Support number listed below.


How do I sign up?

A: To sign up, simply call 706-213-FAST. One of our friendly customer service representatives will be happy to assist you.

Digital Phone Technical Support: 1-800-810-9846

Your customer service experience should be a pleasant one. When calling for assistance, make note of the date, time, and the name of the customer service representative. If you feel that you did not receive adequate assistance please contact us with this information. 706-213-FAST

Fast Internet. Worry-free Service.