PO Box 70, 230 N. McIntosh St.
Elberton, GA. 30635

Office Phone: 706-213-3278
High Speed Internet

Technical Support

Digital Phone

Technical Support


Frequently Asked Questions

We’ve rounded up some of the questions we hear the most about ElbertonNET cable TV. Hopefully, you’ll see a few answers here that are on your list. If you don’t see it here, please call us at 706-213-FAST and we’ll be happy to help you.


Why choose ElbertonNET?

A: Besides being an innovative leader, ElbertonNET is a part of your community. We have local employees to answer your questions and assist you with technical support (ElbertonNET does not outsource our customer service to companies outside of the U.S.). We also stand behind our service and will provide service calls to maintain/repair our equipment at no additional charge. We are proud to be a part of the community and are committed to giving exceptional service to those who live here.


What are the benefits of having ElbertonNET? Cable TV?

A: With ElbertonNET cable television, you get all the top networks for one low price and convenient monthly local billing.


What channels does ElbertonNET cable TV offer?

A: We have all the top networks and premium movie channels. View our
channel line-up here.


What is WatchTV Everywhere?

A: Stream your favorite shows from your computer, your tablet or smart phone — anywhere you have an Internet connection.


What do I do if my cable TV service is not working?

A: Check the other TVs in the house for quality issues like fuzziness or ghosting on lower channels. Typically service loss to one TV is caused by not enough signal reaching the TV through the splitter in the house. If you see any quality issues on other TVs, you may wish to change the splitter in the house to correct the problem.

If you do not have quality issues with other TVs in the house, check to see if any devices connected to this TV (VCR, DVD player, etc.) are connected correctly.

If they are and you are still not receiving a signal, try to bypass the devices and connect the cable directly to the TV. If the picture improves, try replacing the cables between the VCR/DVD and the TV.

If you are are still having problems getting a signal, please call ElbertonNET customer service at 706-213-FAST.


How do I use my remote?

A: Please refer to the remote instructions provided here.


How do I block certain programs from being viewed by my child?

A: ElbertonNET makes parental controls available. Click here for instructions for using parental controls.


How do I sign up?

A: To sign up for ElbertonNET, simply call 706-213-FAST. One of our friendly customer service representatives will be happy to assist you.

Fast Internet. Worry-free Service.