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Why Choose ElbertonNET?
Besides being an innovative
leader, ElbertonNET is a part of your community. We have
local employees to answer your questions and assist you
with technical support (ElbertonNET does not outsource
our customer service to companies outside of the U.S.).
We also stand behind our service and will provide
service calls to maintain/repair our equipment at no
additional charge. We are proud to be a part of the
community and are committed to giving exceptional
service to those who live here.
Frequently Asked Questions
What are the benefits of having
ElbertonNET High-Speed Internet?
ElbertonNET High-Speed Internet is
fast, reliable and always-on. It makes it easier to pay
bills, view photos, and download music because it's much
faster than dial-up service.
What do I do if my Internet
service is not working?
Ninety-nine percent (99%)
of all Internet-related problems can be solved by
following these simple steps. First, unplug the power
from your modem for 30 seconds. After plugging it back
in, reboot your computer. If you still cannot connect to
the Internet, please call customer service at
706-213-FAST.
How many e-mail addresses can I
have with ElbertonNET High-Speed Internet?
With ElbertonNET High-Speed
Internet, you can have up to three e-mail addresses per
account, which allows each member of your family to have
their own personal e-mail address.
What type of equipment do I
need in order to get ElbertonNET High-Speed Internet?
Modem: Provided by
ElbertonNET
Computer Operating System: Microsoft Windows XP or
higher, or Apple OSX.
Hardware: Ethernet card.
How secure is the connection?
Our customers are
protected from outside virus and hacking attempts by our
network center firewall.
If I share my connection, can all computers be
online at the same time?
Using a home networking
router, multiple users can be online at the same time.
How do I sign up?
To sign up, simply call
706-213-FAST. One of our friendly customer service
representatives will be happy to assist you.
How We
Deliver!
ElbertonNET delivers High-Speed
Internet using state of the art technology. Your home is
connected to our network through a cable modem that is
provided by ElbertonNET. Data transmissions from that
modem are sent over a coaxial cable line from your home
to a network interface device, or node, positioned at
strategic locations throughout our network. That node
converts your data into light, which is then transmitted
over fiber optic cable to our network operations center
in Elberton. At that point, your data is transmitted to
the public Internet to the destination that you
specified in your application. The process is reversed
for downloads from the Internet to your computer. All of
these transmissions of data are handled in
micro-seconds, providing you with the highest Internet
access speeds available in our community.
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