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Frequently Asked Questions
 

Why Choose ElbertonNET?
Besides being an innovative leader, ElbertonNET is a part of your community. We have local employees to answer your questions and assist you with technical support (ElbertonNET does not outsource our customer service to companies outside of the U.S.). We also stand behind our service and will provide service calls to maintain/repair our equipment at no additional charge. We are proud to be a part of the community and are committed to giving exceptional service to those who live here.

What are the benefits of having ElbertonNET High-Speed Internet?
ElbertonNET High-Speed Internet is fast, reliable and always on. It makes it easier to pay bills, view photos and download music because it is much faster than dial-up service.

What do I do if my Internet service is not working?
Ninety-nine percent (99%) of all Internet-related problems can be solved by following these simple steps. First, unplug the power from your modem for 30 seconds. After plugging it back in, reboot your computer. If you still cannot connect to the Internet, please call customer service at 706-213-FAST.

How many e-mail addresses can I have with ElbertonNET High-Speed Internet?
With ElbertonNET High-Speed Internet, you can have up to three e-mail addresses per account, which allows each member of your family to have their own personal e-mail address.

What type of equipment do I need in order to get ElbertonNET High-Speed Internet?
Modem: Provided by ElbertonNET
Computer Operating System: Microsoft Windows XP or higher, or Apple OSX.
Hardware: Ethernet card.

If I share my connection, can all computers be online at the same time?
Using a home networking router or ElbertonNET's wireless gateway, multiple users can be online at the same time.

How do I sign up?
To sign up, simply call 706-213-FAST. One of our friendly customer service representatives will be happy to assist you.

How We Deliver!
ElbertonNET delivers High-Speed Internet using state of the art technology. Your home is connected to our network through a cable modem that is provided by ElbertonNET. Data transmissions from that modem are sent over a coaxial cable line from your home to a network interface device, or node, positioned at strategic locations throughout our network. That node converts your data into light, which is then transmitted over fiber optic cable to our network operations center in Elberton. At that point, your data is transmitted to the public Internet to the destination that you specified in your application. The process is reversed for downloads from the Internet to your computer. All of these transmissions of data are handled in micro-seconds, providing you with the highest Internet access speeds available in our community.
 

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